How a Ups Manager Can Cut Turnover Essay

1. In Buffalo New York, UPS operations prime objective was to find a way to fix the fifty percent a year turnover rate that costs them millions of dollars per year. To do this the company promoted Jennifer Shroeger to District Manager. The first thing she needed to do is to find what was costing the company so much money and why there was so much turnover. She knew that they had high turnover rates resulting in an increase of recruiting, selection, and training costs. She also knew a high rate of turnover could disrupt the efficient running of an organization (Judge, 2007). For example, on UPS’s Pressroom website states, â€Å"UPS spends more than $300 million per year on training and education programs for its worldwide workforce†. Jennifer saved over $1 million dollars in 2002 and dropped the turnover rate from fifty percent to six percent saving the company a lot of money (United Parcel Service of America, 2004-2009). 2. Ms. Shroeger also examined how to improve hiring, communication, the workplace, and supervisor training. Ms. Shroeger followed the Basic OB Model, Stage II and modified the hiring process to screen out people who wanted full time jobs and focused more on the college students. She offered classes on Saturdays for computer-skill development and career planning discussions, updated the break rooms and installed more personal computers on the floor. She also modified the communication style and motivation of each employee in his or her group (Judge, 2007). The importance of evaluating the different criteria is to see what effect it will have on the organization, the employees and their behavior. Then apply that knowledge to make the organization work more efficiently. The program is designed to improve productivity, reduce absenteeism, turnover, and deviant workplace behavior; and increase organizational citizenship behavior and job satisfaction so that managers can offer guidance in creating an ethically healthy work climate (Judge, 2007). 3. Ms. Shroeger found that college students were most interested in building skills that they could apply later in their careers so she offered them Saturday classes for computer-skill development and career-planning discussions. Since many new UPS employees in Buffalo are intimidated by the huge warehouse where they had to work, Ms. Shroeger improved lighting throughout the building and remodeled break rooms to make them more user-friendly (Judge, 2007). To help new employees adjust, she turned some of her best shift supervisors into trainers who provided specific guidance during new hires’ first week. She also installed more personal computers on the floor, which gave new employees easier access to training materials and human-resource information on UPS’s internal network. Shroeger also expanded training so that supervisors had the skills they needed to handle increased empowerment and to see how difficult it is to be a manager (Judge, 2007). 4. In my opinion, I don’t think that it is unethical to teach supervisors to demonstrate interest in their workers as individuals. I know from personal experience that when my supervisor treated me more like a partner/friend I worked harder and felt more proud to be where I was working. I valued my job and valued the people I worked with. I think that when a supervisor shows interest in their employees, the employee will be more likely to be at work and be proud and productive. 5. The supporting facts of the case that support the argument that OB should be approached from a contingency perspective are how she improved hiring, communication, the work place, and supervisor training. She analyzed the large database of information that UPS had on her districts employees and made many changes to adding skills and career development classes, improved conditions in the warehouse and buildings and finally expanded supervisor training. The approach made a statement that she was responsible for determining which managerial approach was likely to be most effective in achieving her cutting the turnover rate. It resulted from a fifty percent turnover rate per year to six percent and an annual savings of $1 million dollars. Buffalo district gained a twenty percent reduction in lost workdays and finally dropping from four percent to one percent in packages delivered on the wrong day or wrong time.

The Use Of Ethical Behavior Commerce Essay

Yes, in the concern leading, if ethical is used it will pay off in the long tally. Through the apprehension of the common ethical issues like quality, safety, belongings, and human relationship in the work place, are the specialised cognition will help in the development of concern leading through its leaders. To pay off in the long tally of the concern leading by the leaders. Harmonizing to the three theoreticians, of the three bookmans, Heifetz, Burns and Greenleaf: The value in the workplace depends on the followings of the leader which involves certain authorization for the public presentation. Besides within the workplace there are ( some ) codification of moralss which are necessary ( should ) to be followed by the leaders and employees ( people ) of the company in order to keep ( for the maintains of ) the company moralss and ( the ) moral criterions, hence supplying established guidelines and demands for a developed company. Through this, the company can be identified as a co ncern with good established leading qualities, taking by illustration and in bend supplying clear aims for all employees. This besides demonstrates to the employees the sense of teamwork and duty hence doing the workplace a more effectual environment for all workers and productiveness. ( which give the strongest for the full company and when the company seems to hold the strong leading they have the full aim to supply the strong service to the full people ) . When I combine theses three theories it will be explicating about the development of the followings values which suppose to supply the certain service holding the consistency of some authorization under the codification of ethic for the company value and norms. It is little completed to happen out what is right and incorrect with in the people holding the work in the company so it comes with the moral behaviour and the judgement of right and incorrect. So the sum-up of the whole full essay about the ethical behaviour is to keep the moral values and norms for the being of the company for the criterions along with the outstanding place of the company ( Minning & A ; Curtis, 2009 ) . If we go back for the traditional leading system it described most of the clip for the power holder by the CEO which we called more governments and seems like humdrum. Where people do non bask their rights and do non experience more democratic which takes the being of the company in bad repute. Meantime somewhat we can depict the ethic in spiritual manner where the account is on the footing of theistic apprehension which means what is the existent and good by the God shaping. The following cellar of the moral principle is based on scientific discipline where moral principle is understood by the Scientifics cogent evidence which are called as Secular ethic. If the leader fails to form the ends and aims because of the sum of the clip or some disjunction among the human relationship even though people find it is really difficult to forgive who is immoral and non ethical so those people are treated as non ethical and non respected and non trusted excessively. The value of the ethical lea ding is determine rightness and inappropriateness of all the values that have by the leaders even it is really of import for the success vision. If we see around the universe as a illustration of the good leading form the point of position of good moral and ethical manner I can advert the Mahatma Gandhi. The manner he treat to the people and the things he did for the people and state are regarded for public assistance to the people and state. The waies, memo and all the actions of the communicate take topographic point to the common quality, security, human relationship, which was really strong in him which took his leading to be a good leader. He used to show his life experience to clear up some of the combustion job which one of his good manner of clear uping to the job and the people. The leader who is honest, unselfish and dedicated to his action decidedly success his mission and aims which Mahatma Gandhi did and appreciated around the universe by his dedication to state and the people. The moralss and values come under the determination and policies doing where demand to be serious and secure which play really of import function for the future public presentation that lead the whole full people and the company in the succeeding ways. The forfeits of the clip, leader beliefs or values system will find personal and organisational success. So it is really safe to research the leader ‘s value system in the personally with organized manner. The followerss six moral values should hold a witting leader which regarded as moral moralss: Honesty is one of the really of import lesson values which come every portion of the personal behaviour and it relates where the leader attached for the public presentations. The leader should cognize himself or herself either he or she has honestness or non. When leader is pass oning to the followings or clients he or she should be Honesty. So this is indispensable quality as being the leader which keeps the moral ethical component for the good public presentation. Responsibility is another component which is uniting to the moral ethical value. A leader should be responsible for the whole company including concern activities and traffics with the employers, clients, keeping to the merchandise quality and so on which support to success the company ends and aims. The leaders duties are the illustrations to the components so the life of the leader on his duty which the leader make it and how did he do where the full people are traveling to follow.The leader might take the best and fit different so other thoughts for the resolution job which would be singular and noticeable by the full company and the people. Continuity is another quality of a leader as practician in existent life and the concern excessively in any company informal and formal. The leaders ‘ thoughts may non useful all the clip, when it seems like useless so leader does non hold to be frustrated. Leaderships should hold the continuity ability to carry through the nucleus mission of the company and leader. So one time the leader fails to pull the benefit for the company he or she should non go forth the leading. Consideration is another factor which appreciates to make the activities for the improvement of the company by the members if this cardinal point is in the head of the leader. If leader expect something making good organize the staffs so leader besides have to carry through some outlook of the client, clients, employers, commission and the community. In this instance the leader should hold the consideration capacity if the followings have done some incorrect reactions and actions excessively. The thought towards leaders ‘ signifier the follower is like really of import individual and knows everything because of the tonss of experience and survey. Because of this ground leader should come with the advanced thoughts brushs with different good public presentation to turn out that leader is good equipped with all the elements which can be described as Excellency. If leader comes any new thoughts with holding the slogan of the company improvement and their will be significance of holding slogan and anything making worth is deserving making. Devotion to the full profession is average to love to the work and walk to the destine finish where understanding and the committedness are the indispensable portion of the profession. Leading a company is challengeable occupation where certain promises and finding demand to make which assist to carry through the committedness and make the finish. To see the importance of the life as professional is person to love and lament to make the things. Dedication and devotedness are the elements to hold the involvement to the full work which comes from the committedness. So the committedness is really of import for the parts of ethical values and norms as a leader of the concern company. The above values should mind of by the leaders for the keeping excellence of the things to be done, be responsible for the promising things holding the considerations for the considerable things, maintaining the strict pattern for continuity and be committed as honest leader which is really of import moral ethic with values and norms ( Minning & A ; Curtis, 2009 ) . To pay the long tally away in the leading in concern by utilizing the ethical behaviour should truly hold to concern to the client, employees, stockholders and community. The demands of the clients particularly supplying the quality of the merchandise which can be stated by the art of the merchandise. The clean working environment, fairness judgement on the worker public presentation and organizing their potency to the employees by the leaders is seems on the ethical behaviour. Expecting the returns from the investings maintaining the same criterion of the growing within the concern and keeping the standard quality of the ethical behaviour for the well existences of full society. Codes of moralss are the elements of the tolerance in making the organisational plants and the intervention to the members of the organisation and the whole full society. The more you have the good moralss and values the more you can portion your thoughts clearly and that helps you to be better leader. The a bility to advance the moral and ethic behaviour by the leaders is to advance him as active and effectual leader to keep the certain end in concern.BibliographyGeorge Manning, K. C. ( 2007 ) . Ethic at work. In K. George, The art of Leadership ( pp. 120-136 ) . New York: Mc Graw-Hill. Manning, G. , & A ; Curtis, K. ( 2009 ) . behavior influences employee behavior and the organisation. In k. C. George Manning, The art of the leading ( pp. 92-121 ) . New York: Mc Graw-Hill. Minning, G. , & A ; Curtis, K. ( 2009 ) . Leadership Ethic. In K. C. George Manning, The Art of Leadership ( p. 92 ) . New York: McGraw-Hill.â€Å" Within the concern context, concerns are expected to hold good ethical values and move socially responsible. The job is that the moralss of a concern is a mixture of the single sets of moralss. This is why it is of import to hold good persons as employees. it is besides every bit of import that when you go to work someplace that you feel like you portion the values of those you work with. Ethic is non merely speaking about the right thing. It is making what is the right in every determination that is made. †Based on the above observation discuss the impact on society that ethical leaders can do.misbehavior ion of the moralss means losing the cost of societal and economic where ethical values and societal act play really of import function for the company economic position which determine by the determination of the ethical point of position. The regulations of the plants are described to the employees of the concern by the leaders where the thoughts are reflected for the clip being. The thoughts should be stated every bit clearly as the leader can with the few Numberss of points which should turn to to the members of the concern every bit to all by the implementing the ethical determination at work. When the concern runs with the certain ethical norms and values holding the codification of ethic which reference to all the related organic structures of the concern like governmental, employees, communicative environment, concern, production every bit good consumer and with their relation. From that reference the leaders have to recognize that at the terminal of the any production they will play the really of import function In different ways. The cardinal and direct impacting point by the ethical determination at work is the clients, employees, proprietors and the citizens who truly use the merchandises. The usage of the ethical determination is try to do happy all the constituencies, wholly devoted to the full intent of the concern, agreed to hold the learn in order to the acquiring new thoughts and have the alteration one. The determination should be all over the best whatever they do. The illustration of good ethical determination as I have got it from the large and celebrated organisation which is Telecom.Ltd.This organisation is good established and good service oriented aiming to the community and their day-to-day activities. They provide the map of the full community harmonizing to the demand of the people and they deal of the whole combustion issues at the average clip. The leader of this organisation is altering clip and once more and they are good trained. The staffs of this organisation are every bit handling on the footing of the ethical determination which is taking whole full organisation in the right place. We are holding tonss of the natural job around the universe like landslide, temblors, tsunamis, implosion therapy and so on, whenever these crises come they are ready to assist to the defected household, society and the countries by the different tools with finance besides which seems different ethical values and norms.That makes the criterion of th e organisation holding the beliefs and the committedness where the all the members of the organisation have the feeling of the fusion that brings the full community really strong and trust by implementing the ethical determination at the practical degree. Because of the with the codification of ethic and its values and norms Telecom.Ltd holding the societal and economical cost is really good which is the demand of the today ‘s organisation. They are socially responsible have a good ethical values which is lead by the leader who has mixture of the single sets of moralss. Every person employee has good relationship organize the ethical values and norms with leader. When they work they truly portion thoughts each other ‘s and they do non maintain on speaking and taking the ethic merely they truly implement in existent work which should be. Employees have the pride of their company with the quite fairness behaviour behind the defined demand of the occupation is the consequence of the moral principle at work in the work topographic point. The criterion of the life direction, trust, and the financially strongest are the dependant of the company ‘s success by utilizing the determination with ethical norms and values. The full clime of ethical environment can be stated by the. Higher clime is the higher fiscal positions which can be described by the best companies satisfy their societal and fiscal position. So there is the large impact in the society that ethical leader can do. The leader is the applied scientist of the company or the driver of the whole company. ( George Manning, 2007 )

Locus of Control Essay Example | Topics and Well Written Essays - 2500 words

Locus of Control - Essay Example Each subject's perseverance level was rated after the task using a score range from 1 to 5. On average, subjects had a higher perseverance level on the Non-Frustration task than on the Frustration task. In this study, GESS and the ICI cannot be used to predict the degree of perseverance exhibited during a Frustration task. The concept of Locus of Control, which was originally developed by Julian B. Rotter in the early 1950's and is considered to be one of the most significant aspects of an individual's personality. It seeks to analyze the perception of an individual regarding the causes behind the happening or non-happening of certain events in his or her life (Rotter, 1966). The concept of Locus of Control is helpful in discerning the level of control that a person feels they possess in life. The study of Locus of Control would offer valuable contributions and theories that would further help in understanding and analyzing academic persistence as well as motivation. According to Strain (1993), the concept of Locus of Control has not yet been applied to the study of college students and their ability to persist at school. Individuals with internal Locus of Control are believed to be mentally more aware, able better equipped for learning, and highly motivated as compared to those with external Locus of Control (Stone and Jackson, 1975). ... And that a higher level of pessimism will correlate with a greater external Locus of Control. An optimist will perceive that many aspects of life are controllable and will therefore make efforts and take risks which will promote this belief, thus turning their Locus of Control internal. Whereas pessimists perceive that they are helpless to affect the events happening around them, so they will avoid taking steps to change things and thereby change their Locus of Control to external. According to Aspinwall and Brunhart (1996), optimists are more likely to be aware of their health risks and more informed about id as opposed to pessimists. This fact is further supported by the studies of Peterson, Seligman, and Vaillant (1988), whereby it was observed that people with pessimistic behaviour were in worse physical health on older age than their more optimistic counterparts. They also suggest a manner in which this "learned helplessness" which is a major cause of depression could be transformed into optimistic behaviour through cognitive therapy (Seligman and Martin, 1991). According to Gibson (2004), a large difference exists in the behaviour of gamblers where it was observed that optimists have high expectations of winning and so are likely to lose more than pessimists who rarely expect to win and bet lesser amounts after each consecutive loss. The concepts of optimism as well as pessimism, when studied in the light of cultural perspectives - in terms of dealing wit h international patients versus Hindu patients, Desai (1982) observes that reactions of people towards a given situation differs largely owing to their cultural backgrounds. While Armor and Taylor (1998) advocate the theory of "situated optimism" where people behave in an optimistic

Community development nursing Written assignment Essay

Community development nursing Written assignment - Essay Example To determine the role of the community nurses, the ecological factors that foster the substance abuse problems in this age group were determined, again through the review of literature. The current approach can be based on preventive approach designed through knowledge about these factors, many of which individual, familial, and social may be effectively controlled through social modifications. Awareness about this problem would thus be most important. From the community nursing point of view, due to the scope of exposure and interaction with the individuals within the community may help deliver care to those who are affected and prevent the risk factors that may prove to serve the purpose of achieving control on this problem. Worldwide, the recent reports from mental health care and primary care facilities indicate the significant importance of community health and public health policies in care for substance abuse and mental health disorders. Despite government initiatives, it is unfortunate that research in this area is limited since there is a paucity of literature on substance abuse services or related mental health intervention approaches provided in the community care settings (Druss, et al. 2006). More pertinent may be the fact that with the changing scenarios of this problem, how the services can be adjusted or evolved over time. Therefore the question arises how the community practitioner delivers the care necessary for people with substance abuse with the dynamic care needs of these clients, or it is impossible to deliver care in the community, specially by the community nurses for this problem The Problem and its Magnitude In Hong Kong a survey conducted during the 2008-09 school year revealed increasing prevalence and problem of youth substance abuse. In comparison to the survey conducted 4 years earlier, this survey revealed an 1% point increase in prevalence of substance abuse among school students, which currently is 4.3% of the school students. It is more prevalent in the adolescent age groups, and the magnitude of the problem can be conceived from the epidemiologic data that among 12 year old school students, 4.6% declared that they had abused substances or drugs. When compared to the same data 4 years ago, which was 2.4%, there is a clear trend of lowering of the age of substance abuse. These data should be interpreted with caution since in many such cases, these surveys fail to reveal the actual prevalence due to fear of admitting abuse. Although these surveys can offer scientific data, it is important to understand the trend that may facilitate services that can combat youth drug problems, whi ch has become very serious in Hong Kong. The "2008-09 Survey of Drug Use among Students" documents also reveals some very important information that are useful from the community nursing perspectives. This clearly states that the drivers of the decision to abuse substances among the youth reside in the community. The first is availability and the second is the hidden nature of the youth substance a

How does Social learning theory positively impact the training program Literature review - 1

How does Social learning theory positively impact the training program - Literature review Example The social learning theory, as postulated by Albert Bandura, has been applied widely in organizations as the most appropriate way of allowing employees to acquire the desired skills, knowledge and abilities. This paper presents a review of past research on the application of the social learning theory in a training project for employees within organizations. The paper aims at demonstrating the models, theories and factors which are involved in the social learning theory approach within a training project. Social Learning Theory In accordance with the works of Bandura on the social learning theory, it is postulated that employees or individuals within organizations learn appropriately and effectively within the context of a social environment (Harris & Kleiner, 1993). The learning or training that applies the social learning theory and approach is achieved through learning concepts and models such as observation and modeling (Knights & Willmott, 2007). As a result, various models have been put forth and applied in training projects. This is because the application of models in training programs and projects has been described as the most effective way of achieving change in behavior within organizations or companies (Boyce, 2011). However, past research has demonstrated heated debate on the effectiveness of social learning theory in meeting the training needs of an organization. The critics of the theory base their arguments that the models used within the social learning theory are not as effective and efficient as they are presented by the theory’s proponents (Clarke & Caffarella, 1999). On the other hand, reports of scientific investigation reflect a recommendation for organizations to employ the social learning theory as a learning tool within its training projects (Kalliath, Brough, O'Driscoll, Manimala, & Siu, 2010). Such research is backed by evidence and illustrations on the effectiveness of the theory in achieving the goals and objectives of trai ning projects within small, medium size and large organizations. In the light of these observations, the literature review within this paper will analyze, evaluate and discuss past research on this theory in relation to its application in promoting the effectiveness of learning projects within organizations. Workplace Training and Employee Development The focus of many researchers has been within various aspects of the contemporary knowledge community or society. As a result, past researchers commonly refer to the modern knowledge society as post-capitalism, post-Fordism or post-industrialism (Boyce, 2011). Nonetheless, many researchers who investigate the role of social learning theory in organizational training refer to the contemporary knowledge society as late-capitalism and post-modernity (Bartol, Tein, Matthews, & Martin, 2005). The models within the observational learning approach, as postulated by Bandura in his social learning theory, have specifically attracted the attenti on of researchers. According to Bandura’s social learning theory, a live model is an observational approach which is a description of an individual who is depicting the desired characteristics and behavior. Researchers

Does social security adversely affect savings Essay

Does social security adversely affect savings - Essay Example This has therefore started a debate on the reduction of the social security taxes, much because the incentives offered through social security system are not convincing. Considering the fact that, the social security taxes deducted from the earnings of an individual are offered to the retired officers of that time, which means that, deducted amount is neither invested, and it is a source of profitability, which can be later shared with the individuals. The social security system has been meant out, only to collect amount from one end, and distribute it among other party. (Carolyn L. Weaver. Social Security's Looming Surpluses: Prospects and Implications. 1990. Longman. pp. 146) It is therefore more advisable that the individual save or invest the similar amount in some sort of business or financial scheme, and it is expected that the individual can earn appropriate amount during the period of his retirement. Critically, why should a person contribute towards such a system, which is neither investing nor offering any profit or return over the deducted amount, rather it only offers return back. (Christopher Borgman. Social Security, Demographics, and Risk. 2005. Springer Publications. pp. 174) Feldstein hasIMPLICATIONS OF SOCIAL SECURITY SYSTEM Feldstein has provided sufficient material to prove that the system of social security is responsible for decline in the accumulation of total capital. The social security system has adversely affected the domestic productivity; it is because the individual is offered with no other option but to contribute towards the social security system. It the similar contribution had been made by the individuals in banking and businesses would have improved the increased the magnitude of local financial and capital production. Feldstein has provided sufficient evidence to prove that the practice of Social Security is corrupted. It has been able to observe that the social security system is responsible for the reduction in the private saving and local investment, and therefore the magnitude of regression coefficient on the social security variable was negative. The magnitude of the regression coefficient was large enough to warn against the implementation was such exercise, because it had caused much setback for local savings. A large drop in the saving scheme has been experienced since the plan of social security was launched. It has further deplored the situation, as it is important to support and encourage personal saving, so that the activities of banks and other financial institutions can gain momentum. It is being critically evaluated whether the government bonds are based on net wealth for a society. If there is increase in the percentages of the taxes, the government is likely to borrow lesser amount from public, and it can be expected that the government might reduced the percentage of taxes in the future years. This entire system is analogous to the social security system, where the government cuts heavy rates from individuals during particular course of time, and later reduces it, and then offers the packages during the retirement period in corresponding quantities. This practice itself is not fair and appreciable, the amount of social security

Mars Reconnaissance orbiter Essay Example | Topics and Well Written Essays - 3000 words

Mars Reconnaissance orbiter - Essay Example In this particular essay, the mission, roles along with the responsibilities of MRO would be discussed in order to determine the effectiveness of the activities performed by MRO. Moreover, the instruments through which MRO has been assisted in order to seek evidences regarding the persistence of water on Mars surface for several years would also be discussed in the essay. In addition, the discoveries and related snapshots would also be depicted in the essay. While determining the mission, roles along with responsibilities and the scope of MRO, it can be apparently observed that the aspect of MRO comprises certain effective scientific instruments for the purpose of analyzing the stratigraphy, landforms, ice and minerals present in Mars. In this similar concern, the instruments can be observed as radars, cameras, sensors and spectrometers among others. Specially mentioning, the above discussed instruments assist future spacecraft in terms of scrutinizing the prevailing surface as well as weather conditions in Mars. Moreover, the instruments aid in studying effectively the prospective landing sites and most importantly hosting an innovative telecommunications system. Notably, MRO is regarded as a mission, which has been designed by NASA in order to analyze the atmosphere, weather and geology prevailing in Mars. The studies conducted by MRO reveal the identification of the deposits of minerals that had formed specifically in water in Mars o ver longer period of time and the evidences of shorelines of prehistoric lakes and seas. Moreover, the studies of MRO indicated the amount of deposits in layers that took place due to flow of water in Mars. After acquiring a brief idea about the studies conducted by MRO and its focus upon seeking evidences concerning the prevalence of water in Mars, it can be affirmed that it might attract the viewers or the individuals towards acquiring a brief idea about the above